Appeals Procedure

• Any person or certification holder that feels aggrieved by a certification decision made by CMA Certification can appeal to the General Manager and/or where appropriate the DIRECTOR of the CMA. • An appeal shall be lodged through the NCR system to ensure that remedial action(s) will be identified and implemented that will lead to the satisfactory resolution of the appeal. • The General Manager shall ensure that an independent, impartial, and competent person is appointed to investigate the appeal, to obtain the factual information and to determine the possible root cause(s) of the appeal. The appointed person shall be responsible for the confirmation of the root cause and the implementation of the corrective action(s). • Appeals shall be finalized within 30 working days of receiving the appeal. A written response will be compiled and provided to the appellant as proof that the appeal has been formally addressed. • Records shall be kept of all appeals and their supporting evidence and documentation. • Appeals shall be reported to the board meeting for monitoring purpose.